Find the best view for your destination, every time
Sky Seat LLC Privacy Policy
Your privacy is important to us. It is Sky Seat LLC's policy to respect your privacy and comply
with any applicable law and regulation regarding any personal information we may collect
about you, including via our app, SkySeat, and its associated services.
Personal information is any information about you which can be used to identify you. This
includes information about you as a person (such as name, address, and date of birth), your
devices, payment details, and even information about how you use an app or online service.
In the event our app contains links to third-party sites and services, please be aware that
those sites and services have their own privacy policies. After following a link to any third-
party content, you should read their posted privacy policy information about how they collect
and use personal information. This Privacy Policy does not apply to any of your activities after
you leave our app.
This policy is effective as of 4 January 2024.
Last updated: 4 January 2024
Information We Collect
Information we collect falls into one of two categories: 'voluntarily provided' information and
'automatically collected' information.
'Voluntarily provided' information refers to any information you knowingly and actively
provide us when using our app and its associated services.
'Automatically collected' information refers to any information automatically sent by your
device in the course of accessing our app and its associated services.
Log Data
When you access our servers via our app, we may automatically log the standard data
provided by your device. It may include your device's Internet Protocol (IP) address, your
device type and version, your activity within the app, time and date, and other details about
your usage.
Additionally, when you encounter certain errors while using the app, we automatically collect
data about the error and the circumstances surrounding its occurrence. This data may include
technical details about your device, what you were trying to do when the error happened, and
other technical information relating to the problem. You may or may not receive notice of
such errors, even in the moment they occur, that they have occurred, or what the nature of
the error is.
Please be aware that while this information may not be personally identifying by itself, it may
be possible to combine it with other data to personally identify individual persons.
Device Data
Our app may access and collect data via your device's in-built tools, such as:
Your identity
Location data
Camera
Calendar
Contacts
Phone/SMS
Storage, photos and/or media
Notifications
Mobile data
When you install the app or use your device’s tools within the app, we request permission to
access this information. The specific data we collect can depend on the individual settings of
your device and the permissions you grant when you install and use the app.
User-Generated Content
We consider 'user-generated content' to be materials (text, image and/or video content)
voluntarily supplied to us by our users for the purpose of publication on our platform, app or
re-publishing on our social media channels. All user-generated content is associated with the
account or email address used to submit the materials.
Please be aware that any content you submit for the purpose of publication will be public after
posting (and subsequent review or vetting process). Once published it may be accessible to
third parties not covered under this privacy policy.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our app:
Use a mobile device or web browser to access our content
Contact us via email, social media, or on any similar technologies
When you mention us on social media
We may combine voluntarily provided and automatically collected personal information with
general information or research data we receive from other trusted sources. For example, If
you consent to us accessing your social media profiles, we may combine information sourced
from those profiles with information received from you directly to provide you with an
enhanced experience of our app and services.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we
will protect it within commercially acceptable means to prevent loss and theft, as well as
unauthorized access, disclosure, copying, use or modification.
Although we will do our best to protect the personal information you provide to us, we advise
that no method of electronic transmission or storage is 100% secure and no one can
guarantee absolute data security.
You are responsible for selecting any password and its overall security strength, ensuring the
security of your own information within the bounds of our services. For example, ensuring you
do not make your personal information publicly available via our platform.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may
depend on what we are using your information for, in accordance with this privacy policy. For
example, if you have provided us with personal information such as an email address when
contacting us about a specific enquiry, we may retain this information for the duration of your
enquiry remaining open as well as for our own records so we may effectively address similar
enquiries in future. If your personal information is no longer required for this purpose, we will
delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a
legal, accounting, or reporting obligation or for archiving purposes in the public interest,
scientific, or historical research purposes or statistical purposes.
Children’s Privacy
We do not aim any of our products or services directly at children under the age of 13 and we
do not knowingly collect personal information about children under 13.
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
a parent, subsidiary or affiliate of our company
third-party service providers for the purpose of enabling them to provide their services
including (without limitation) IT service providers, data storage, hosting and server
providers,ad networks,analytics,error loggers, debt collectors, maintenance or problem-
solving providers,advertisingproviders,professional advisors, and payment systems
operators
our employees, contractors, and/or related entities
our existing or potential agents or business partners
credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail
to pay for goods or services we have provided to you
courts, tribunals, regulatory authorities, and law enforcement officers, as required by law,
in connection with any actual or prospective legal proceedings, or in order to establish,
exercise, or defend our legal rights
third parties, including agents or sub-contractors who assist us in providing information,
products, services, or direct marketing to you
third parties to collect and process data
an entity that buys, or to which we transfer all or substantially all of our assets and
business
Third parties we currently use include:
Google Analytics
Google AdSense
International Transfers of Personal Information
The personal information we collect is stored and/or processed in United States, or where we
or our partners, affiliates, and third-party providers maintain facilities.
The countries to which we store, process, or transfer your personal information may not have
the same data protection laws as the country in which you initially provided the information. If
we transfer your personal information to third parties in other countries: (i) we will perform
those transfers in accordance with the requirements of applicable law; and (ii) we will protect
the transferred personal information in accordance with this privacy policy.
Your Rights and Controlling Your Personal Information
Your choice: By providing personal information to us, you understand we will collect, hold,
use, and disclose your personal information in accordance with this privacy policy. You do not
have to provide personal information to us, however, if you do not, it may affect your use of
our app or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third
party, we will protect it as set out in this privacy policy. If you are a third party providing
personal information about somebody else, you represent and warrant that you have such
person’s consent to provide the personal information to us.
​
Marketing permission: If you have previously agreed to us using your personal information
for direct marketing purposes, you may change your mind at any time by contacting us using
the details below.
Access: You may request details of the personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date,
incomplete, irrelevant, or misleading, please contact us using the details provided in this
privacy policy. We will take reasonable steps to correct any information found to be
inaccurate, incomplete, misleading, or out of date.
Non-discrimination: We will not discriminate against you for exercising any of your rights
over your personal information. Unless your personal information is required to provide you
with a particular service or offer (for example serving particular content to your device), we
will not deny you goods or services and/or charge you different prices or rates for goods or
services, including through granting discounts or other benefits, or imposing penalties, or
provide you with a different level or quality of goods or services.
Downloading of Personal Information: We provide a means for you to download the
personal information you have shared through our app. Please contact us for more
information.
Notification of data breaches: We will comply with laws applicable to us in respect of any
data breach.
Complaints:
If you believe that we have breached a relevant data protection law and wish to
make a complaint, please contact us using the details below and provide us with full details of
the alleged breach. We will promptly investigate your complaint and respond to you, in
writing, setting out the outcome of our investigation and the steps we will take to deal with
your complaint. You also have the right to contact a regulatory body or data protection
authority in relation to your complaint.
Unsubscribe:
To unsubscribe from our email database or opt-out of communications
(including marketing communications), please contact us using the details provided in this
privacy policy, or opt-out using the opt-out facilities provided in the communication. We may
need to request specific information from you to help us confirm your identity.
Use of Cookies
Our privacy policy covers the use of cookies between your device and our servers. A cookie is
a small piece of data that an app may store on your device, typically containing a unique
identifier that allows the app servers to recognise your device when you use the app;
information about your account, session and/or device; additional data that serves the
purpose of the cookie; and any self-maintenance information about the cookie itself.
​
We use cookies to give your device access to core features of our app, to track app usage and
performance on your device, to tailor your experience of our app based on your preferences,
and to serve advertising to your device. Any communication of cookie data between your
device and our servers occurs within a secure environment.
Please refer to our Cookie Policy for more information.
Business Transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter
bankruptcy, we would include data, including your personal information, among the assets
transferred to any parties who acquire us. You acknowledge that such transfers may occur,
and that any parties who acquire us may, to the extent permitted by applicable law, continue
to use your personal information according to this policy, which they will be required to
assume as it is the basis for any ownership or use rights we have over such information.
Limits of Our Policy
Our app may link to external sites that are not operated by us. Please be aware that we have
no control over the content and policies of those sites, and cannot accept responsibility or
liability for their respective privacy practices.
Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business
processes, current acceptable practices, or legislative or regulatory changes. If we decide to
change this privacy policy, we will post the changes here.
If required by law, we will get your permission or give you the opportunity to opt in to or opt
out of, as applicable, any new uses of your personal information.
Additional Disclosures for General Data Protection Regulation (GDPR)
Compliance (EU)
Data Controller / Data Processor
The GDPR distinguishes between organisations that process personal information for their
own purposes (known as "data controllers") and organisations that process personal
information on behalf of other organisations (known as "data processors"). We, Sky Seat LLC,
located at the address provided in our Contact Us section, are a Data Processor with respect
to the personal information you provide to us.
Legal Bases for Processing Your Personal Information
We will only collect and use your personal information when we have a legal right to do so. In
which case, we will collect and use your personal information lawfully, fairly, and in a
transparent manner. If we seek your consent to process your personal information, and you
are under 16 years of age, we will seek your parent or legal guardian’s consent to process
your personal information for that specific purpose.
Our lawful bases depend on the services you use and how you use them. This means we only
collect and use your information on the following grounds:
Consent From You
Where you give us consent to collect and use your personal information for a specific
purpose. You may withdraw your consent at any time using the facilities we provide; however
this will not affect any use of your information that has already taken place. When you
contact us, you may consent to your name and email address being used so we can respond
to your enquiry. While you may request that we delete your contact details at any time, we
cannot recall any email we have already sent. If you have any further enquiries about how to
withdraw your consent, please feel free to enquire using the details provided in the Contact
Us section of this privacy policy.
Performance of a Contract or Transaction
Where you have entered into a contract or transaction with us, or in order to take preparatory
steps prior to our entering into a contract or transaction with you. For example, we need
technical information about your device in order to provide the essential features of our app.
Our Legitimate Interests
Where we assess it is necessary for our legitimate interests, such as for us to provide,
operate, improve and communicate our services. For example, we collect technical
information about your device in order to improve and personalize your experience of our
app. We consider our legitimate interests to include research and development,
understanding our audience, marketing and promoting our services, measures taken to
operate our services efficiently, marketing analysis, and measures taken to protect our legal
rights and interests.
Compliance with Law
In some cases, we may have a legal obligation to use or keep your personal information. Such
cases may include (but are not limited to) court orders, criminal investigations, government
requests, and regulatory obligations. If you have any further enquiries about how we retain
personal information in order to comply with the law, please feel free to enquire using the
details provided in the Contact Us section of this privacy policy.
​
International Transfers Outside of the European Economic Area (EEA)
We will ensure that any transfer of personal information from countries in the European
Economic Area (EEA) to countries outside the EEA will be protected by appropriate
safeguards, for example by using standard data protection clauses approved by the European
Commission, or the use of binding corporate rules or other legally accepted means.
Your Rights and Controlling Your Personal Information
Restrict: You have the right to request that we restrict the processing of your personal
information if (i) you are concerned about the accuracy of your personal information; (ii) you
believe your personal information has been unlawfully processed; (iii) you need us to maintain
the personal information solely for the purpose of a legal claim; or (iv) we are in the process
of considering your objection in relation to processing on the basis of legitimate interests.
Objecting to processing: You have the right to object to processing of your personal
information that is based on our legitimate interests or public interest. If this is done, we must
provide compelling legitimate grounds for the processing which overrides your interests,
rights, and freedoms, in order to proceed with the processing of your personal information.
Data portability: You may have the right to request a copy of the personal information we
hold about you. Where possible, we will provide this information in CSV format or other easily
readable machine format. You may also have the right to request that we transfer this
personal information to a third party.
Additional Disclosures for U.S. States Privacy Law Compliance.
The following section includes provisions that comply with the privacy laws of these states
(California, Colorado, Delaware, Florida, Virginia, and Utah) and is applicable only to the
residents of those states. Specific references to a particular state (in a heading or in the text)
are only a reference to that state's law and applies only to that state's residents. Non-state
specific language applies to all of the states listed above.
Do Not Track
Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want
to have your online activities tracked. At this time, we do not respond to browser "Do Not
Track" signals.
We adhere to the standards outlined in this privacy policy, ensuring we collect and process
personal information lawfully, fairly, transparently, and with legitimate, legal reasons for
doing so.
Cookies and Pixels
At all times, you may decline cookies from our site if your browser permits. Most browsers
allow you to activate settings on your browser to refuse the setting of all or some cookies.
Accordingly, your ability to limit cookies is based only on your browser’s capabilities. Please
refer to the Cookies section of this privacy policy for more information.
California Privacy Laws - CPPA
Under California Civil Code Section 1798.83, if you live in California and your business
relationship with us is mainly for personal, family, or household purposes, you may ask us
about the information we release to other organizations for their marketing purposes. In
accordance with your right to non-discrimination, we may offer you certain financial
incentives permitted by the California Consumer Privacy Act, and the California Privacy Rights
Act (collectively, CCPA) that can result in different prices, rates, or quality levels for the goods
or services we provide. Any CCPA-permitted financial incentive we offer will reasonably relate
to the value of your personal information, and we will provide written terms that describe
clearly the nature of such an offer. Participation in a financial incentive program requires your
prior opt-in consent, which you may revoke at any time.
Under California Civil Code Section 1798.83, if you live in California and your business
relationship with us is mainly for personal, family, or household purposes, you may ask us
about the information we release to other organizations for their marketing purposes. To
make such a request, please contact us using the details provided in this privacy policy with
“Request for California privacy information” in the subject line. You may make this type of
request once every calendar year. We will email you a list of categories of personal
information we revealed to other organisations for their marketing purposes in the last
calendar year, along with their names and addresses. Not all personal information shared in
this way is covered by Section 1798.83 of the California Civil Code.
California Notice of Collection
In the past 12 months, we have collected the following categories of personal information
enumerated in the CCPA:
Identifiers, such as name, email address, phone number, account name, IP address, and an
ID or number assigned to your account.
Demographics, such as your age or gender. This category includes data that may qualify as
protected classifications under other California or federal laws.
Audio or visual data, such as photos or videos you share with us or post on the service.
Geolocation data.
For more information on information we collect, including the sources we receive information
from, review the “Information We Collect” section. We collect and use these categories of
personal information for the business purposes described in the “Collection and Use of
Information” section, including to provide and manage our Service.
​
Right to Know and Delete
You have rights to delete your personal information we collected and know certain
information about our data practices in the preceding 12 months. In particular, you have the
right to request the following from us:
The categories of personal information we have collected about you;
The categories of sources from which the personal information was collected;
The categories of personal information about you we disclosed for a business purpose or
sold;
The categories of third parties to whom the personal information was disclosed for a
business purpose or sold;
The business or commercial purpose for collecting or selling the personal information; and
The specific pieces of personal information we have collected about you.
To exercise any of these rights, please contact us using the details provided in this privacy
policy.
Shine the Light
In addition to the rights discussed above, you have the right to request information from us
regarding the manner in which we share certain personal information as defined by applicable
statute with third parties and affiliates for their own direct marketing purposes.
To receive this information, send us a request using the contact details provided in this
privacy policy. Requests must include “Privacy Rights Request” in the first line of the
description and include your name, street address, city, state, and ZIP code.
Additional Disclosures for Personal Information Protection and
Electronic Documents Act (PIPEDA) Compliance (Canada)
Additional scope of personal information
In accordance with PIPEDA, we broaden our definition of personal information to include any
information about an individual, such as financial information, information about your
appearance, your views and opinion (such as those expressed online or through a survey),
opinions held about you by others, and any personal correspondences you may have with us.
While this information may not directly identify you, be aware that it may be combined with
other information to do so.
As PIPEDA refers to personal information using the term Personally Identifying Information
(PII), any references to personal information and PII in this privacy policy, and in official
communications from Sky Seat LLC, are intended as equivalent to one another in every way,
shape and form.
​
Valid Consent
Where you give us consent to collect and use your personal information for a specific
purpose. You may withdraw your consent at any time using the facilities we provide; however
this will not affect any use of your information that has already taken place. When you
contact us, we assume your consent based on your positive action of contact, therefore you
consent to your name and email address being used so we can respond to your enquiry.
Under PIPEDA, consent is only valid if it is reasonable to expect that an individual to whom the
organization's activities are directed would understand the nature, purpose, and
consequences of the collection, use, or disclosure of the personal information to which they
are consenting.
Where you agree to receive marketing communications from us, we will do so based solely on
your indication of consent or until you instruct us not to, which you can do at any time.
While you may request that we delete your contact details at any time, we cannot recall any
email we have already sent. If you have any further enquiries about how to withdraw your
consent, please feel free to enquire using the details provided in the Contact Us section of this
privacy policy.
International Transfers of Information
While Sky Seat LLC endeavors to keep, store and handle customer data within locations in
Canada, it may use agents or service providers located in the United States (U.S.), European
Economic Area (EEA) or United Kingdom (UK) to collect, use, retain and process personal
information as part of providing services to you. While we use all reasonable efforts to ensure
that personal information receives the same level of security in any other jurisdiction as it
would in Canada, please be aware that privacy protections under U.S. laws may not be the
same adequacy.
Customer Data Rights
Although PIPEDA does not contain an extensive set of consumer rights, it does grant
consumers the right to:
Access the personal information organizations hold about them;
Correct any inaccurate or outdated personal information the organization hold about them
(or, if this is not possible, delete the inaccurate personal information)
Withdraw consent for any activities for which they have consented (e.g. direct marketing or
cookies
Right to Withdraw Consent
Where you give us consent to collect and use your personal information for a specific
purpose. Subject to some restrictions, you can, at any time, refuse to consent, or continue to
consent to the collection, use or disclosure of their personal information by notifying us using
the email address below in the ‘Contact Us’ section. Withdrawal of consent may impact our
ability to provide or continue to provide services.
Customers cannot refuse collection, use and disclosure of their personal information if such
information is required to:
be collected, used or disclosed as required by any law;
fulfill the terms of any contractual agreement; and
be collected, used or disclosed as required by any regulators including self regulatory
organizations
While you may request that we delete your contact details at any time, we cannot recall any
email we have already sent. If you have any further enquiries about how to withdraw your
consent, please feel free to enquire using the details provided in the Contact Us section of this
privacy policy.
Right of Access under PIPEDA
PIPEDA gives you a general right to access the PII held by businesses subject to this law.
Under PIPEDA, you need to make your access request in writing and pay a minimal fee of
$30.00.
If any organizational fees seem unjust, you have the right to complain about this. We retain
the right to decide how we disclose the copies of your PII to you. We will take all necessary
measures to fulfill your request in 30 days from receipt, otherwise we must inform you of our
inability to do so before the 30-day timeframe if:
meeting the time limit would unreasonably interfere with our business activities; or
the time required to undertake consultations necessary to respond to the request would
make it impractical to meet the time limit.
We can also extend the time limit for the length of time required to convert the personal
information into an alternative format. In these circumstances, we will advise you of the delay
within the first 30 days and explain the reason for it.
Right of rectification under PIPEDA
You may request a correction to any factual errors or omissions within your PII. We would ask
you to provide some evidence to back up your claim. Under PIPEDA, an organization must
amend the information, as required, if you successfully demonstrate that it’s incomplete or
inaccurate.
You may contact us at any time, using the information provided in the Contact Us section of
this privacy policy if you believe your PII on our systems is incorrect or incomplete.
If we cannot agree on changing the information, you have the right to have your concerns
recorded with the Office of the Privacy Commission of Canada.
Compliance with PIPEDA’s Ten Principles of Privacy
This privacy policy complies with the PIPEDA’s requirements and ten principles of privacy,
which are as follows:
1. Accountability. Sky Seat LLC is responsible for the PII under its control and will designate
one or more persons to ensure organizational accountability for compliance with the ten
principles of privacy under PIPEDA, whose details are included below. All personnel are
accountable for the protection of customers’ personal information.
2. Identifying purposes. Sky Seat LLC identifies the purposes for which personal
information is collected at or before the time the information is collected.
3. Consent. Consent is required for Sky Seat LLC's collection, use or disclosure of personal
information, except where required or permitted by PIPEDA or other law. In addition, when
customers access a product or service offered by us, consent is deemed to be granted.
Express consent may be obtained verbally, in writing or through electronic means.
Alternatively, consent may be implied through the actions of customers or continued use of
a product or service following Sky Seat LLC's notification of changes.
4. Limiting collection. Personal information collected will be limited to that which is
necessary for the purposes identified by Sky Seat LLC.
5. Limiting use, disclosure and retention. We will not use or disclose personal information
for purposes other than those for which the information was collected, except with your
consent or as required by law. We will retain personal information only for as long as is
necessary to fulfill the purposes for collecting such information and compliance with any
legal requirements.
6. Accuracy. Personal information will be maintained by Sky Seat LLC in an accurate,
complete and up-to-date format as is necessary for the purpose(s) for which the personal
information was collected.
7. Safeguards. We will protect personal information with security safeguards appropriate to
the sensitivity of such information.
8. Openness. We will make our policies and practices relating to the collection and
management of personal information readily available upon request, including our
brochures or other information that explain our policies, standards, or codes.
9. Customer access. We will inform customers of the existence, use and disclosure of their
personal information and will provide access to their personal information, subject to any
legal restrictions. We may require written requests for access to personal information and
in most cases, will respond within 30 days of receipt of such requests. Customers may
verify the accuracy and completeness of their personal information, and may request the
personal information be corrected or updated, if appropriate.
10. Challenging compliance Customers are welcome to direct any questions or inquiries
concerning our compliance with this privacy policy and PIPEDA requirements using the
contact information provided in the Contact Us section of this privacy policy.
​
Cookie Compliance
Our email interactions with our customers are compliant with Canadian Anti-Spam Legislation.
The Company does not send unsolicited email to persons with whom we have no relationship.
We will not sell personal information, such as email addresses, to unrelated third-parties. On
occasion, your personal information may be provided to our third-party partners to administer
the products and services you request from us.
When you leave our website by linking to another website, you are subject to the privacy and
security policies of the new website. We encourage you to read the privacy policies of all
websites you visit, especially if you share any personal information with them.
Please refer to our Cookie Policy for more information.
Enquiries, Reports and Escalation
To enquire about Sky Seat LLC's privacy policy, or to report violations of user privacy, you
may contact us using the details in the Contact us section of this privacy policy.
If we fail to resolve your concern to your satisfaction, you may also contact the Office of the
Privacy Commissioner of Canada:
30, Victoria Street
Gatineau, Quebec K1A 1H3
Toll Free: 1.800.282.1376
www.priv.gc.ca
Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following
details:
Jack Vaughn
support@skyseat.org
​
